The problem:
Luis
Worried about quality
“I liked the product, but without more info or reviews, I wasn’t confident it would meet my expectations.”
Jessica
Confused about shipping
“I wanted to know if shipping would be fast enough, but I couldn’t find any details, so I left to check other options.”
Amanda
Abandoned cart
“I didn’t see any reviews that answered my question, so I decided to shop somewhere else.”
The solution:
Cluster
Before
Need help!
Hi, I tried contacting you guys on yo...
Hi, I have a question about one of your products...
...hello?
2 hours ago
17 support requests
You have new messages from cust
Who can I talk to?
I keep trying to get help with my ord...
Which size is right for me?
Hi, I was confused about your sizing...
Abandoned carts
56% of your customers didn’t check out.
Slow response time
Your average customer response takes 3 hours.
Bad review
You’ve received a 2-star review.
Missed upsell opportunity
I don’t know why you use those annoying chatbots!
With Cluster
Added to Shopify
Studying customer data…
Optimizing product pages…
Engaging with customers
Added to Shopify
Studied 32 products
Analyzed 923 reviews
Reviewed brand guidelines
Ready to use
Powered by
Cluster
Do you have a good lightweight facial cleanser?
Véla Skincare
Just now
Of course! Our Mineral Purifying Cleanser is a great choice. It gently removes impurities while leaving your skin refreshed and balanced. Here's a link!
Thanks! I'll check it out.
Véla Skincare
Just now
Great! Just make sure to moisturize after use. We actually have a few moisturizers designed to work with the Mineral Purifying Cleanser — I've added them below, and thrown in a discount code since it's your first time shopping with us!
FIRST20
– 20% off your first purchase
An all-in-one customer solution
Everything you need
to boost your store’s sales.
Your first 30 days are free
Get a month free and see how Cluster can improve your Shopify store.